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Test Bank For Business and Professional Communication KEYS for Workplace Excellence 4th Edition By Quintanilla

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Test Bank For Business and Professional Communication KEYS for Workplace Excellence 4th Edition By Kelly M. Quintanilla, Shawn T. Wahl, ISBN: 9781506369587, ISBN: 9781506369594, ISBN: 9781071811801, ISBN: 9781544382678

Description

Test Bank For Business and Professional Communication KEYS for Workplace Excellence 4th Edition By Quintanilla

Test Bank For Business and Professional Communication KEYS for Workplace Excellence 4th Edition By Kelly M. Quintanilla, Shawn T. Wahl, ISBN: 9781506369587, ISBN: 9781506369594, ISBN: 9781071811801, ISBN: 9781544382678

Provide your students with the knowledge and skills they need to move from interview candidate, to team member, to leader with this fully updated Fourth Edition of Business and Professional Communication. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.

New to the Fourth Edition:

  • New “Introduction for Students” introduces the KEYS process to students and explains the benefits of studying business and professional communication.
  • Updated chapter opening vignettes introduce students to each chapter with a contemporary example drawn from the real world, including a discussion about what makes the employee-rated top five companies to work for so popular, new strategies to update PR and marketing methods to help stories stand out, Oprah Winfrey’s 2018 Golden Globe speech that reverberated throughout the #metoo movement, Simon Sinek’s “How Great Leaders Inspire Action” TED talk, and the keys to Southwest Airlines’ success.
  • An updated photo program shows diverse groups of people in workplace settings and provides current visual examples to accompany updated vignettes and scholarship in the chapter narrative.

Table Of Content

Preface
Acknowledgments
Introduction for Students
PART I. BEGINNING COMMUNICATION PRINCIPLES
CHAPTER 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE

Understanding the Importance of Human Communication in Business and Professional Contexts

Communication: A Complex Process

Communication Apprehension

Communication Ethics

KEYS for Excellence in the Workplace

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 2. VERBAL AND NONVERBAL COMMUNICATION

Verbal Communication

Nonverbal Communication

Codes of Nonverbal Communication

Forming Relationships With Verbal and Nonverbal Communication

KEYS to Excellence in Verbal and Nonverbal Communication

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 3. LISTENING

Hearing and Listening

Barriers to Listening

Listening Styles and Categories

Improving Your Listening

KEYS to Listening Excellence

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

PART II . ENTERING THE WORKPLACE
CHAPTER 4. RÉSUMÉS, INTERVIEWS, AND NEGOTIATION

The Job-Seeking Process

Stage One: Exploring

Stage Two: Researching

Stage Three: Applying

Stage Four: Interviewing

Stage Five: Following Up

Stage Six: Negotiating

KEYS to Excellence in the Job-Seeking Process

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 5. GETTING TO KNOW YOUR DIVERSE WORKPLACE

Learning Your Workplace Culture

Assimilating College Students

Diversity in Your Workplace: Some Important Concepts

Examples of Diversity in Professional Contexts

KEYS to Excellence in Getting to Know Your Diverse Workplace

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

PART III . DEVELOPING IN THE WORKPLACE
CHAPTER 6. INTERPERSONAL COMMUNICATION AT WORK

Exploring Relationship Types at Work

The Line Between Professional and Personal

Professional Etiquette

KEYS to Excellence in Interpersonal Communication

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 7. STRENGTHENING TEAMS AND CONDUCTING MEETINGS

How Do Groups Differ From Teams?

Conducting Meetings

Shared Leadership

Problem Solving

Cultivating Innovative Thinking

Conflict in Team Meetings

KEYS to Excellence in Team Communication

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

PART IV. EXCELLING IN THE WORKPLACE
CHAPTER 8. TECHNOLOGY IN THE WORKPLACE

Communication and Technology: Tools for Professionals

Drawbacks of Technology

Social Media and Technology: Key Challenges in the Communication Age

Professional Etiquette With Technology

KEYS to Excellence With Communication and Technology

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 9. BUSINESS AND PROFESSIONAL WRITING

The Importance of Written Communication

Striving for Written Communication Excellence

Types of Written Communication

KEYS to Excellence in Written Communication

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 10. LEADERSHIP AND CONFLICT MANAGEMENT

What Is Leadership?

Utilizing Power

Improving Communication With Leadership Theories

Hiring the Right Team

Following Up and Following Through

Communicating About Your Team

Dealing With Difficult People

Giving Feedback

Putting It Together

Managing Your Public Image

KEYS to Excellence in Leadership

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

PART V. PRESENTING IN THE WORKPLACE
CHAPTER 11. INFORMING AND PERSUADING

The Importance of Presenting With Professional Excellence

Identifying Presentation Opportunities and Purposes

Speaking to Inform

Speaking to Persuade

KEYS to Excellence in Professional Presentations

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 12. SPEECH DESIGN

Analyzing the Audience

Analyzing the Context

Researching

Organizing Your Presentation

Introductions

Conclusions

Language

KEYS to Excellence in Speech Design

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

CHAPTER 13. DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE

Delivering a Presentation With Professional Excellence

PowerPoint and Other Supporting Aids

Practice Makes Perfect

Team Presentations

KEYS to Excellence in Delivering a Speech

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

PART VI . SURVIVING IN THE WORKPLACE
CHAPTER 14. WORK–LIFE BALANCE

The Importance of Work–Life Balance

Triggers to Imbalance

Strategies for Balance

KEYS to Excellence With Work–Life Balance

Executive Summary

Explore

Review

Discussion Questions

Terms to Remember

Epilogue: Communication Is Work
References
Glossary
Index
About the Authors